Privacy Statement

"Message Reply" is the first AI chatbot for Bangladeshi companies and businessmen. It's a subsidiary venture/initiative of "Pioneer Alpha Limited" that holds the chatbot's ownership. Anyone needing an automated and custom ChatGPT-based customer service/support chatbot can utilize this tool. "Message Reply" intends to empower corporate initiatives with precise, instant, and friendly answers to different queries or questions of their users.

We understand the enormity (vastness) of the potential audiences, visitors, and/or users. And most Customers are well aware of and care about their users and their privacy interests. That's why we take privacy concerns seriously to ensure optimal cybersecurity measures. This Privacy Statement describes "Message Reply" 's policies and practices regarding collecting and using our Customers' data while respecting everyone's privacy rights.

PLEASE NOTE: 'CUSTOMERS' in this agreement refers to the person(s), business(s), and/or company(s) to pay for a selected "MESSAGE REPLY" Subscription Plan. 'USERS' in this agreement refers to the clients of the 'CUSTOMERS' who won't be contacted with "MESSAGE REPLY" in any way. Instead, 'CUSTOMERS' will serve their distinctive 'USERS' using "MESSAGE REPLY" 's service(s).

How does "Message Reply" Collect and Use (Process) Personal Info?

The platform collects personal information about the website's Customers and their Users. With a few exceptions, this information is generally limited to –

  • Name
  • Email
  • Mobile
  • Company
  • Position

"Message Reply" utilizes all the collected info to provide prospects and Customers with services. It doesn't sell any personal information to anyone and only shares it with 3rd parties to facilitate some of our services.

From time to time, "Message Reply" also receives personal information from third parties. However, information gathered from a third party may include extra details about your company (like Facebook or LinkedIn).

Usage of "Message Reply"

Like most other websites, "Message Reply" keeps some information automatically in log files. It may include the computer's or device's internet protocol (IP) address, the geological region/location from where the internet connection rests, the type of browser used to access the platform, and even the operating system, along with other details.

This helps the chatbot make necessary changes to its proprietary website to meet Customer needs. It can utilize the IP address to help "Message Reply" 's authority figure out what's wrong with the server, run the site, look for trends, keep visitor tracks, and understand broad demographic information.

The platform also has a legitimate interest in understanding how Subscribers/Customers and their potential Users use the website. It directly contributes to developing and offering more relevant products and services. Communicating value to the sponsors and corporate members is crucial, and appropriate staffing to fulfil everyone's demands becomes easy.

Sharing Information with Third Parties

The personal information "Message Reply" collects is stored in one or more databases hosted by third parties in Bangladesh. They can't use or don't even have access to the Customers' or Users' personal info for any purpose other than cloud storage and retrieval. Occasionally, "Message Reply" intentionally engages third parties to send information to the Customers, including details about new products, services, and events.

"Message Reply" connects with social media platforms such as third-party services like Facebook, LinkedIn, Twitter, etc. Customers can share information from the "Message Reply" website through these services. But we suggest the Customers review the privacy policy of those first. As a member of a third-party service, the connections above may allow services to connect every visit to "Message Reply" to personal data.

Data Subject Rights

Despite being a Bangladeshi AI platform, "Message Reply" incorporates the European Union's General Data Protection Regulation (GDPR) to ensure certain rights for data subjects. The platform is also fully compliant with all the relevant Acts, Laws, and Regulations implemented by the local authorities. "Message Reply" 's Data Subject rights under GDPR include the following –

  • Right to be informed
  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right of data portability
  • Right to object
  • Right to automated decisions

This Privacy Statement is intended to provide information about what personal data "Message Reply" collects about the users. Anyone intent on confirming that "Message Reply" is processing a Customer's or a User's data or accessing the personal data "Message Reply" may have about the User and/or Customer. Be sure to get in touch with us ASAP.

Reasonable access to the Customer's data will be provided at no cost. If access can't be provided within a reasonable time frame, "Message Reply" will give a specific date when the info will be provided. For denied access, "Message Reply" will explain to its Customer why access has been denied.

Social Media Platform Integration

"Message Reply" integrates with various social media platforms, particularly Meta platforms (Facebook, Instagram), to provide automated chatbot services. When Customers connect their social media accounts:

  • We access only the necessary permissions required to operate the chatbot on your business pages
  • We do not store direct messages or private conversations from your social media accounts
  • We process chat interactions only to provide automated responses through our AI system
  • Platform-specific data is handled in accordance with respective platform policies

Our integration with Meta platforms adheres to Meta's Platform Terms and Developer Policies. We maintain regular compliance updates to ensure adherence to any platform policy changes.

International Data Processing

While "Message Reply" primarily operates in Bangladesh, our service integrates with global social media platforms. This means:

  • Data may be processed in multiple geographic locations to provide our services
  • We ensure compliance with international data protection standards including GDPR
  • Data transfers follow appropriate security measures and legal frameworks

Our data processing practices maintain compliance with both local Bangladeshi regulations and international data protection requirements.

Changes to Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for regulatory compliance. When we make material changes:

  • We will notify Customers through email or through our platform
  • We will provide at least 30 days notice before implementing material changes
  • Updated policies will be clearly posted with effective dates

Continued use of "Message Reply" after policy changes constitutes acceptance of the updated terms. If you disagree with any changes, you may discontinue using our services.

Privacy Contact Information

For any questions about this Privacy Policy or our data practices, please contact our Data Protection team:

Email: support@messagereply.com

Google Map Address: 103, Azimpur Road (Close to Vikarunnisa Noon School and College, Azimpur Branch), Lalbagh, Dhaka – 1205

Phone: +8801718113366

We strive to respond to all privacy-related inquiries within 48 business hours.

Data Protection Mechanisms

At "Message Reply", the underlying system implements a robust data protection mechanism to safeguard all sensitive information.

Encryption

All customer data is fully encrypted using industry-standard encryption algorithms at rest and in transit.

Access Control

Customer roles and User permissions ensure that only authorized personnel can access sensitive data.

Rate Limiting

To prevent abuse, rate limitation on the chatbots is implemented to control the number of requests per user.

Domain Allowlist

Provided controls specify which domains the chatbot can be embedded on, adding further security.

Infrastructure Security

The database and application run on AWS infrastructure are precisely managed by reputable providers.

Compliance

Compliance with local and global cybersecurity measures further strengthens overall data security.

Data Storage and Retention

"Message Reply" keeps all the collected personal information on its own servers and on the computers of the cloud-based database management services it uses. The platform only keeps track of the service data for as long as a customer does business with "Message Reply" and for a while afterwards.

"Message Reply" analyzes the data for its operations and historical and archival reasons. The platform keeps potential data until it's cleared from the systems, as they are no longer helpful. "Message Reply" can delete all accessible personal info when Data Subjects or approved representatives request it.

Last Updated – JANUARY 2025

***"Message Reply" recognizes that information privacy is an ongoing responsibility. So, updates in the Privacy Statement take place from time to time while adopting new practices in its policies.***