Message Reply6 min read

Automated Message Reply with BOKBOK: Answer Customers 24/7

Automated message reply helps businesses answer customer questions instantly without typing the same answers again. BOKBOK (also known as Message Reply) lets you set up smart auto replies on Facebook, Instagram, WhatsApp, and your website using your own business information.

Related guide: Customer Messaging with BOKBOK

What is automated message reply?

Automated message reply means your chatbot sends helpful answers when customers message you—without waiting for a human to type each response. BOKBOK reads your training data, FAQs, and website content to reply accurately about prices, hours, products, and services.

Unlike generic auto replies that say "We will get back to you," BOKBOK automated message reply actually answers the question using information you provide.

  • Reply instantly to common questions day and night
  • Keep answers consistent across every channel
  • Free your team from repetitive typing
  • Collect leads while answering automatically

Where BOKBOK automated replies work

Message Reply BOKBOK connects to the channels your customers already use. One setup covers multiple inboxes so you do not need separate bots for each platform.

  • Facebook Messenger on your business Page
  • Instagram DMs on Professional Accounts
  • WhatsApp Business messaging
  • Website chat widget for visitors

How to get started with auto reply on BOKBOK

Sign up free on messagereply.com, add your business information, connect your channels, and turn on automated mode in the Activity log. Start with your top ten FAQs for the fastest results.

Tip: Add clear training data first. Better information means better automated message replies from day one.

Frequently asked questions

Is BOKBOK automated message reply the same as Message Reply?

Yes. BOKBOK is the product name and Message Reply (messagereply.com) is the platform. Both refer to the same AI chatbot for automated customer message replies.

Can I turn off auto reply for specific conversations?

Yes. Switch any chat to Human mode in the Activity log when you want to reply yourself, or Closed mode to pause the thread.

Will customers know it is automated?

BOKBOK replies naturally based on your instructions. You can set the tone in chatbot instructions to match your brand voice.

Next steps

Start automating message replies today with BOKBOK. Try free at messagereply.com or contact support on WhatsApp at +880 1806-106235 if you need setup help.

Read the full Customer Messaging with BOKBOK page, browse the BOKBOK blog, or compare features, integrations, and industries.

Try BOKBOK free

Reply to customers faster on website, WhatsApp, Facebook, and Instagram.

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Official platform resources

These are public help pages from each platform (account or Page basics only). They are not BOKBOK setup steps — after your account is ready, connect inside BOKBOK or message our team for guided help.

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