7 Common Chatbot Mistakes (and How to Avoid Them in BOKBOK)
A chatbot only helps when it is set up well. These common mistakes cause wrong answers, ignored chats, and lost trust—and each one has a simple fix inside BOKBOK.
Related guide: How to make good training data
Mistake 1–3: Weak knowledge and vague instructions
Empty training data, messy files, and no tone rules produce weak replies. Add clear FAQs, split topics into clean files, and write specific chatbot instructions.
- Uploading huge unrelated documents without structure
- Forgetting to update prices when offers change
- Leaving instructions blank or too generic
Mistake 4–5: Wrong channel setup
Using a personal Instagram account, an already-registered WhatsApp number, or a broken Facebook Page connection stops replies completely. Follow BOKBOK connection guides carefully.
Mistake 6–7: Never reviewing chats and never handing off
If you never check the Activity log, you miss gaps and angry customers. Review weekly, improve training data, and switch to Human mode when conversations need a person.
Tip: Treat your chatbot like a new teammate: train it, review its work, and step in when needed.
Frequently asked questions
Why is my BOKBOK chatbot giving weak answers?
Usually the training data is incomplete or outdated. Add clear FAQs and website links, then test common questions again.
Next steps
Avoid these mistakes and get better results from BOKBOK at messagereply.com.
Read the full How to make good training data page, browse the BOKBOK blog, or compare features, integrations, and industries.
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Official platform resources
These are public help pages from each platform (account or Page basics only). They are not BOKBOK setup steps — after your account is ready, connect inside BOKBOK or message our team for guided help.
- Create a Facebook Page
Official Meta help for creating a Facebook Page for your business.
- Switch to an Instagram Professional Account
Official Instagram help for Business or Creator (Professional) accounts.
- WhatsApp Business overview
Official WhatsApp Business introduction — account basics on their site.
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