How Facebook Page Changes Affect Your BOKBOK Chatbot Access
If you change important details of your Facebook page without updating BOKBOK, your chatbot can lose access and stop replying. This guide shows when you should disconnect the page from BOKBOK first, and how to reconnect it safely after changes.
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Why Changing Your Facebook Page Can Break Chatbot Access
When you connect a Facebook page to BOKBOK, Facebook gives BOKBOK permission to send and receive messages for that specific page and setup. If you later change important details about the page, those permissions can become invalid.
This can happen when you, for example:
- Change who owns or manages the page.
- Change the main Business or Facebook account behind the page.
- Remove BOKBOK permissions from your Facebook settings.
- Change page type or merge pages together.
If these changes happen without updating BOKBOK, the bot may suddenly lose access and stop replying to your customers on that page.
When You Should Disconnect the Page Before Changing It
As a simple rule, if you are planning any change that affects who controls the page or how it is connected to Facebook Business, disconnect it from BOKBOK first. For example:
- You are transferring the page to a new owner or Business Manager.
- You are doing a big clean-up of app permissions in your Facebook account.
- You are renaming or restructuring multiple pages and moving assets around.
Disconnecting before you change anything makes sure BOKBOK does not hold on to an old, broken connection. After the changes are complete, you simply connect the page again.
How to Disconnect a Facebook Page from BOKBOK
Inside BOKBOK, go to the place where you manage your Facebook connections for your chatbot or workspace. Then:
- Find the Facebook page that is currently connected.
- Click the option to disconnect or remove that page from BOKBOK.
- Confirm that you want to disconnect it so the old link is fully removed.
After you do this, BOKBOK will no longer try to send or receive messages for that page until you connect it again.
After You Change the Page, Connect It Again
Once your page changes are finished and everything looks correct inside Facebook, you can reconnect the page in BOKBOK:
- Go back to the Facebook integration area inside BOKBOK and click to connect a page or sign in with Facebook again.
- Select the updated page from the list of pages Facebook shows you.
- Confirm the connection and check that BOKBOK shows the correct page name and status.
Now the chatbot has a fresh, valid connection again and can reply normally from your updated Facebook page.
If Replies Stop Suddenly, Check Page Changes First
If your bot suddenly stops replying on Facebook, ask yourself: “Did I or someone on my team change something about our Facebook page or Business account recently?”
If the answer is yes, the safest fix is usually:
- Disconnect the page from BOKBOK.
- Confirm the page is correct and active inside Facebook.
- Reconnect the page in BOKBOK following the normal connection steps.
If you are not sure what changed, you can also contact BOKBOK support with the page name and what you were trying to do. They can help check whether a broken connection is the reason the bot cannot reply.
Keep Your Facebook Bot Stable by Disconnecting Before Big Changes
Changing your Facebook page is normal—but doing it without updating BOKBOK can quietly break the chatbot connection. By disconnecting the page first and reconnecting it after changes, you avoid surprises where the bot suddenly cannot reply.
This small habit keeps your Facebook automation stable and makes sure customers can always get answers from your BOKBOK chatbot, even when your page details or ownership change in the background.