Facebook Connection Setup with BOKBOK
This is a simple setup guide for connecting your Facebook Page to BOKBOK. You do not need to be technical. Follow the steps below, then use the troubleshooting section if the connection does not work the first time.
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Important notice
Connection not working? Use this solution first
If Facebook connects to the wrong account or Page, or the bot stops after a password or Page change, Facebook is usually keeping an old browser login. Disconnect, then reconnect from a private / incognito window.
Open the full step-by-step solution (including how to open incognito on Chrome, Firefox, Edge, and mobile):
How to solve Facebook connection problems →What You Need Before You Connect
Prepare these items first. When they are ready, Facebook messages from your Page can come into BOKBOK and your chatbot can reply.
1. A BOKBOK account
Sign in to BOKBOK and open the chatbot you want to use. Connection happens from that chatbot's Integrations page.
2. A Facebook login
Use the Facebook account that manages the business Page. You should be an admin of that Page.
3. A Facebook Page (not a personal profile)
BOKBOK connects to a Facebook Page for Messenger. A personal Facebook profile is not enough. If you do not have a Page yet, create one in Meta first.
4. Permission to manage the Page
If Facebook asks you to allow BOKBOK, accept the permissions so BOKBOK can receive and send Page messages.
How to Connect Your Facebook Page in BOKBOK
Clicking Connect Page opens Facebook's official login window. You choose the Page, allow access, and BOKBOK links Messenger to that chatbot.
- In BOKBOK, open your chatbot → Integrations → Facebook Messenger → Connect Page.
- A Facebook window opens. Log in with the Facebook account that owns or manages the Page.
- If Facebook shows more than one Page, choose the correct business Page.
- Allow BOKBOK to manage messages for that Page, then finish.
- Back in BOKBOK, check that the Page name shown on the Facebook card is correct.
What happens after you finish
When a customer messages your Facebook Page, BOKBOK can receive it and reply. You manage those chats in BOKBOK, not by typing every reply yourself in Messenger.
If Connection Fails: Common Problems and Fixes
Most Facebook connection issues are not a BOKBOK bug. They usually come from an old Facebook login in the browser, a password change, or a Page change. Try these fixes in order.
1. The wrong Facebook account or Page is selected
Facebook often keeps an old login in your browser. Disconnect in BOKBOK, then reconnect from a Private / Incognito window so you can log in to the correct Facebook account and choose the correct Page.
2. You changed your Facebook password or Page details
Always Disconnect in BOKBOK first. Then change the password, admin, or Page info. After the change, click Connect Page again. If you change first and reconnect later, the old permission can break and the bot may stop replying.
3. You are not an admin of the Page
Ask a Page admin to add you, or log in with the Facebook account that already has admin access. Without that, Facebook will not let BOKBOK connect the Page.
4. You tried to connect a personal profile
Messenger for business needs a Facebook Page. Create a Page, then connect that Page in BOKBOK.
5. Incognito still does not fix it
Use a different browser or device, log in to BOKBOK, disconnect, and connect again. A fresh device often clears leftover Facebook session problems.
Need the full reset steps?
For private / incognito steps on Chrome, Firefox, Edge, and mobile, see the dedicated Facebook connection problem guide.
How to solve Facebook connection problems →If you changed Page ownership or settings, also read how Facebook Page changes affect chatbot access.
Connect Once, Then Keep the Page in Sync
The simple rule: use the Facebook account that manages your Page, click Connect Page, choose the right Page, and allow access. After that, disconnect in BOKBOK before you change passwords or Page details, then reconnect.
That keeps Messenger replies working so customers can get answers from your BOKBOK chatbot.
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Official platform resources
These are public help pages from each platform (account or Page basics only). They are not BOKBOK setup steps — after your account is ready, connect inside BOKBOK or message our team for guided help.
- Create a Facebook Page
Official Meta help for creating a Facebook Page for your business.
- Switch to an Instagram Professional Account
Official Instagram help for Business or Creator (Professional) accounts.
- WhatsApp Business overview
Official WhatsApp Business introduction — account basics on their site.
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