How to Give Instructions to Your BOKBOK Chatbot (Section Guide)

Where to find Instructions for this Chatbot

Open your chatbot in the BOKBOK dashboard. On desktop, the Chat (Test Live) screen shows Instructions for this Chatbot in the left panel beside the chat. On mobile, open Settings from the chat screen to reach the same editor. You can also edit instructions under the Settings tab for that chatbot.

• Desktop Chat: left panel next to the test conversation
• Mobile Chat: Settings drawer → instructions list
• Settings tab: Edit Settings to change sections, then Save

How section cards work

Each instruction is a card with a title and a body. Cards stay collapsed so you only see the title until you expand or tap Edit. Empty sections (title only, no body text) are kept in the editor for later, but they are not sent to the live chatbot until you fill them in and save.

What each default section is for

New chatbots start with helpful section titles. You can rename them, clear them, delete extras, or add your own.

• ROLE — who the bot is and what it should help with
• BRAND TONE — how friendly, formal, or short replies should feel
• LANGUAGE RULES — boundaries (what to avoid, how to redirect, what not to invent)
• PRODUCT IMPORTANT INFO — prices, policies, features, shipping notes (fill when ready)
• IMPORTANT QUESTION AND ANSWER — key FAQs you want answered consistently

Add, edit, and delete sections

Use Add section to create a new card, then type a clear title and instruction text. Edit opens a card so you can change the title or body. Delete removes a section when you have more than one. If only one section remains, Delete clears its text but keeps the empty card so you always have somewhere to write.

Tips for strong instructions

Write like you are briefing a new team member. Prefer short, specific rules over long vague paragraphs. Put product facts and must-answer FAQs in their own sections so they are easy to update later. After saving, send a few test messages in Chat and adjust anything that still feels off-brand.

• One idea per section when possible
• Say what to do and what not to do
• Update PRODUCT IMPORTANT INFO when offers or policies change
• Test on desktop and mobile after big edits