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Feature

Image Understanding

When customers send a photo, BOKBOK can understand it and reply in a more useful way.

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Benefits

What it helps with

01

Handle chats where customers send product photos

02

Reply more clearly when a picture is part of the question

03

Reduce back-and-forth about “what do you mean?”

04

Support visual questions without long text explanations

Simple flow

How it works

1

A customer sends a picture in chat

2

BOKBOK looks at the image as part of the conversation

3

It replies using that context plus your business info

4

You can take over if the case needs a personal check

Real life

Examples

A customer sends a product photo and asks if it is still available
Someone shares a screenshot and asks what to do next
A shopper sends a picture and asks about a similar item

FAQ

Frequently asked questions

It helps BOKBOK understand pictures customers send so replies can be more useful.

They can, but BOKBOK can also use the image itself as part of the chat.

Yes. Take over whenever a personal check is needed.

Yes. Many customers send photos when asking about products.

If you have questions, contact our support team on WhatsApp at +880 1806-106235.

BOKBOK

Ready to get started?

Start free and reply to customers faster on the channels you already use.

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